How Do I Whitelist a Blocked IP on the Firewall?

You can whitelist an IP that has already been blocked by our firewall. If you want to whitelist an IP that isn’t currently blocked, or if you need to whitelist a range of IPs, we recommend reaching out to our support team by writing to us at support@blogvault.net or by creating a ticket via -> https://blogvault.freshdesk.com/support/tickets/new. 

Here is a detailed guide on how to whitelist an IP that has already been blocked by our firewall.

Step 1 of 6

Open Site Dashboard

Click on your site name in the main sites list to open the management dashboard for that specific WordPress site.

Note: This page provides detailed controls and insights for the selected site, including security, backups, and performance sections.

Step 2, 3, 4 of 6

Access Firewall Controls || Alternative (3/4)

Click the arrow button in the top-right corner of the Firewall section to open firewall configuration options.

Note: This feature allows you to manage active protections and view blocked attack data for the selected site.

You can also access the firewall logs by clicking on Security(3) in the left sidebar to view detailed protection settings, including firewall logs and threat history. Click the View Log button(4) on the right side of the Firewall section to open recent security event logs.

Step 5 of 6

Open Whitelist Options

Click the shield icon next to a blocked request in the logs to open whitelist options for that IP address.

Note: This allows you to whitelist trusted IPs that were mistakenly blocked by the firewall.

Step 6 of 6

Confirm IP Whitelisting

Click the Confirm Whitelist button in the dialog box to add the selected IP address to the whitelist.

Note: Once confirmed, this IP will bypass the firewall restrictions for future access.