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Knowledge base
General
Getting Started
2
How to create FTP account in CPanel
How to Reconnect your Website with BlogVault?
Help Documentation
Account
24
How do I Setup my BlogVault account?
How do I add more websites on BlogVault?
How do I upgrade or downgrade my subscription?
How do I remove a website from my BlogVault subscription?
How do I view my current BlogVault subscription and bills?
See all 24 articles
Billing
6
How do I upgrade or downgrade my subscription?
How do I change the credit card linked to my BlogVault account?
How do I change my current billing address?
How do I download my invoices?
How do I print an invoice?
See all 6 articles
Backups
9
How do I Backup when I want to?
How do I Custom Schedule my website backups?
How do I backup non-WordPress folders?
How do I pause/resume backups?
How do I exclude certain files from backing up?
See all 9 articles
Auto-Recovery
6
How do I Restore or Recover my site?
How do I see my old Backups?
How do I selectively restore certain files and tables?
How do I selectively restore certain files only or certain tables only?
How do I download a plugin from an older plugin using BlogVault?
See all 6 articles
Staging
10
How do I Stage my site using BlogVault?
How do I protect my Staging site with a password?
How do I share the staging site with my team or clients?
How do I test PHP version compatibility?
How do I access database with phpMyAdmin?
See all 10 articles
Merging
3
How do I merge my staging site with actual site?
How do I selectively merge?
How do I check the modifications I make on my staging site?
Migration
4
How do I backup before migration?
How do I migrate my website?
How do I restore an old backup to new server?
How do I selectively migrate my website files or tables only?
Auto-Validate
1
How do I validate or test restore my backups?
Upload or Download Backups
2
How do I download backups?
How do I upload backups to Dropbox?
Scan
4
How do I perform an on-demand scan?
How do I custom schedule scanning of my website?
How do I scan non-WordPress folders?
How do I see hacked files?
Clean
7
How to clean my website using BlogVault?
How do I find my FTP Credentials?
How do I know that the credentials are correct?
How do I Select Folder with WP Installation?
How do I know that my website is hacked?
See all 7 articles
Protect
13
How do I enable Firewall on my site?
How do I enable Login Protection my site?
How can I see the Login Logs made on my website?
How can I see the Traffic Logs made on my website?
How do I see details to the Traffic Logs made on my site?
See all 13 articles
Manage Site
13
How do I update plugins?
How do I update themes?
How do I update the WordPress Core?
How do I add new plugins or themes?
How do I check active plugins or themes?
See all 13 articles
Manage App
1
How to set up slack integration from my dashboard
Manage Clients and Team
6
How do I add clients to my BlogVault account?
How do I add team members to my BlogVault account?
How do I delete clients or team members from the dashboard?
How do I modify clients or team members access to their sites on the dashboard?
How do I re-assign or modify clients access to their sites on the dashboard?
See all 6 articles
Website Reports
14
How do I create reports?
How do I schedule reports?
How do I check all my previous reports?
How do I edit a Scheduled Report?
How do I Pause a Scheduled Report?
See all 14 articles
Affiliates
10
How do I become an affiliate?
How do I access my affiliate dashboard?
How do I get the affiliate URL or link?
How do I create a campaign?
How can I see the campaigns that I create?
See all 10 articles
UpTime Monitoring
10
What is UpTime Monitoring?
Why am I getting a notification?
Is this feature going to drain my website’s resources?
What is the frequency of the check?
How do I change this frequency?
See all 10 articles
FAQs
BlogVault General
27
What is BlogVault?
Isn’t WordPress or Web Host backing up my website for me?
How does BlogVault work?
How is BlogVault the best for agencies or developers?
Will BlogVault work with my website or blog platform?
See all 27 articles
MalCare General
32
What is MalCare?
Can I scan multiple websites?
What is a malware?
Can I remove one domain and add another, as long as there are 5 (or more) websites as per the limit?
I already have backup solution. Something happens to my site, I can simply restore. Why do I need a security plugin?
See all 32 articles
Account
32
How do I create an account?
How do I get started with BlogVault?
Do I need a plugin?
What if I forgot the email I use for sign up?
How can I add websites on BlogVault?
See all 32 articles
Backups
31
Does BlogVault back up both files and tables?
Why should I back up my website?
What exactly does BlogVault backup?
Can I back up a WordPress website with BlogVault?
Can I backup multiple websites at once?
See all 31 articles
Migration
30
Why would I migrate my site?
What is website migration?
Can I move to a new domain or URL using BlogVault?
Can I move to a new web host using BlogVault?
Can I use BlogVault to copy my site from my staging setup to the production deployment?
See all 30 articles
Staging
28
Why would I stage my site?
What is website staging?
Can I stage any backup version?
Where is the staging site located?
Is my staging site password protected?
See all 28 articles
Merge
7
What is Website Merging?
Why would I Merge my site?
Can we push database selectively and skip WooCommerce transactions?
Can I check the differences between staged site and my actual site before merging?
Can I merge even large sites?
See all 7 articles
Scan
18
Does MalCare scan all the files on my website?
Does MalCare scan my website's database?
What are skipped files?
What are skipped tables?
How many times does MalCare auto-scan a website?
See all 18 articles
Clean
23
Will your software remove only the infected code from the files and then let the clean file(s) stay on the server?
How do I report a hack or malware in my site?
Are clean ups automatic?
How does the unlimited cleanup policy work?
Do you offer one-time cleanup?
See all 23 articles
Protect
27
Can I protect multiple websites?
When is captcha protection enabled?
Why does my site need login protection?
Can I expect any down time?
What do I have to do to activate the protection?
See all 27 articles
Download Backups
5
Why would I download backups?
How do I get a copy of a specific file?
When I download backups to my computer, am I pulling the backup from a BlogVault server or my own?
Can I have all backups sync to my Google Drive and not Dropbox?
Where can I download my backups to?
Upload Backups to Dropbox
3
Will BlogVault allow me to save a backup to Dropbox?
Does BlogVault upload the backup to Dropbox automatically every day?
Where is the backup file stored in Dropbox?
Amazon S3
3
Do I need an Amazon AWS or Amazon S3 account to store my backups?
How much storage space is allocated for my website?
Do I have to pay extra to get more storage space?
Web hosts
2
How do I know BlogVault works on my site’s web host?
Does BlogVault work with all hosting providers?
Manage Clients and Team
11
Can I manage my BlogVault Dashboard users?
What is the difference between Clients and Team users?
Who is the Administrator?
Who is the Editor?
Who is the Author?
See all 11 articles
Manage Plugin
12
Can I disable the backup operations whenever I want?
Can I add new plugins or themes directly?
What can I do when I notice suspicious malware on my website?
Can I look for specific sites on my BlogVault dashboard?
Will I be able to access BlogVault dashboard even when my site is down?
See all 12 articles
Manage Site
8
Can I add new plugins or themes directly?
Can I check active plugins or themes directly?
Can I update plugins or themes directly?
Can I activate or deactivate plugins or themes directly?
Can I see which plugins or themes need to be updated?
See all 8 articles
Website Reports
14
What are Website Reports?
What can I do with the reports?
How many reports can I access?
Where will I receive my website reports?
In what format will I receive my website reports?
See all 14 articles
FTP
7
I don’t have my FTP details. What do I do?
Are my FTP details stored anywhere?
Where are my FTP details processed?
Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”
Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”
See all 7 articles
Multisite and Subsite
9
Does BlogVault work with Multisite WordPress (WPMU)?
Is each site treated as a separate site or is the entire install considered one site?
Is each site treated as a separate license for Multisite WordPress?
Is it possible to back up or restore a single site in a multisite environment?
Can I migrate to a multisite network with BlogVault?
See all 9 articles
Support
6
Can I talk directly to the Support team?
Do you work every day?
Do I need to pay for support and help?
How can I submit a feature request?
Do you have a support ticketing system?
See all 6 articles
Licenses and Legalities
3
Can I install BlogVault on my clients’ sites?
Are there coupons available for discounted upgrades?
Is BlogVault GPL compliant?
BlogVault Pricing
21
Which plan should I choose?
What about a free plan?
How does the 7-day free trial work?
How do I activate the 7 days free trial after creating the subscription?
Is there a setup fee?
See all 21 articles
MalCare Pricing
29
Which plan should I choose?
How are the features different between plans?
Do you have a free plan?
Can I pay monthly?
How do I purchase MalCare?
See all 29 articles
Affiliate
18
Does BlogVault have an Affiliate Program?
How does the Affiliate Program work?
How much and for how long do our Affiliates earn commissions?
How will the Affiliate get paid?
Can I negotiate acquisition rates with BlogVault?
See all 18 articles
Help Desk Software
by Freshdesk
