BlogVault Inc

Getting Started 2

• How to create FTP account in CPanel
• How to Reconnect your Website with BlogVault?

Account 29

• How do I Setup my BlogVault account?
• How do I add more websites on BlogVault?
• UpTime Monitoring FAQs
• How do I Upgrade or Downgrade my subscription?
• How do I remove a website from my BlogVault subscription?

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Billing 6

• How do I upgrade or downgrade my subscription?
• How do I change the credit card linked to my BlogVault account?
• How do I change my current billing address?
• How do I download my invoices?
• How do I print an invoice?

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Backups 13

• How do I Backup when I want to?
• How do I change sync time of my website backups?
• How do I backup non-WordPress folders?
• How do I pause/resume backups?
• How do I exclude certain files from backing up?

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Auto-Recovery 6

• How do I Restore or Recover my site?
• How do I see my old Backups?
• How do I selectively restore certain files and tables?
• How do I selectively restore certain files only or certain tables only?
• How do I download a plugin from an older back using BlogVault?

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Staging 9

• How do I Stage my site using BlogVault?
• How do I share the staging site with my team or clients?
• How do I test PHP version compatibility?
• How do I access database with phpMyAdmin?
• How do I delete Staging site?

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Merging 3

• How do I merge my staging site with actual site?
• How do I selectively merge?
• How do I check the modifications I make on my staging site?

Migration 5

• How do I backup before migration?
• How do I migrate my website?
• How do I restore an old backup to new server?
• How do I selectively migrate my website files or tables only?
• How to migrate a website to another website on my dashboard?

Auto-Validate 1

• How do I validate or test restore my backups?

Upload or Download Backups 2

• How do I download backups?
• How do I upload backups to Dropbox?

Scan 6

• How do I perform an on-demand scan?
• How do I custom schedule scanning of my website?
• How do I scan non-WordPress folders?
• How do I see hacked files?
• How do I mark a file as false positive?

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Clean 5

• How to clean my website using BlogVault?
• How do I find my FTP Credentials?
• How do I know that my website is hacked?
• How do I clean Non-WordPress Files and Folders?
• How do I view the cleanup report (once the cleanup ui is closed)?

Protect 13

• How do I enable Firewall on my site?
• How can I see the Login Logs made on my website?
• How can I see the Traffic Logs made on my website?
• How do I see details of the Traffic Logs for my website?
• How do I see details to the Failed Attempts made on my site?

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Manage Site 21

• How do I update plugins?
• How do I update themes?
• How do I update the WordPress Core?
• How do I add new plugins or themes?
• How do I check active plugins or themes?

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Manage App 2

• How do I look for specific sites on the BlogVault dashboard?
• How to set up slack integration from my dashboard

Manage Clients and Team 6

• How do I add clients to my BlogVault account?
• How do I add team members to my BlogVault account?
• How do I delete clients or team members from the dashboard?
• How do I modify team members access to their sites on the dashboard?
• How do I re-assign or modify clients access to their sites on the dashboard?

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Website Reports 16

• How do I create reports?
• How do I schedule reports?
• How do I check all my previous reports?
• How do I edit a Scheduled Report?
• How do I Pause a Scheduled Report?

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Affiliates 9

• How do I become an affiliate?
• How do I access my affiliate dashboard?
• How do I get the affiliate URL or link?
• How do I create a campaign?
• How can I see the campaigns that I create?

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UpTime Monitoring 8

• What is UpTime Monitoring?
• Why am I getting a notification?
• Is this feature going to drain my website’s resources?
• What is the frequency of the check?
• How do I change this frequency?

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Team members 1

• How do I add team members to my BlogVault account?

Activity Logs 5

• How do I view the activity logs for my website?
• How do I activate activity logs for my website?
• What are logged through Activity logs for my website?
• How do I filter Activity Logs?
• How to check which IP did the request in Activity log?

BlogVault General 29

• What is BlogVault?
• Isn’t WordPress or Web Host backing up my website for me?
• How does BlogVault work?
• How is BlogVault the best for agencies or developers?
• Will BlogVault work with my website or blog platform?

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MalCare General 34

• What is MalCare?
• Can I scan multiple websites?
• What is a malware?
• Can I remove one domain and add another, as long as there are 5 (or more) websites as per the limit?
• I already have backup solution. Something happens to my site, I can simply restore. Why do I need a security plugin?

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Account 33

• How do I create an account?
• How do I get started with BlogVault?
• Do I need a plugin?
• What if I forgot the email I use for sign up?
• How can I add websites on BlogVault?

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Backups 31

• Does BlogVault back up both files and tables?
• Why should I back up my website?
• What exactly does BlogVault backup?
• Can I back up a WordPress website with BlogVault?
• Can I backup multiple websites at once?

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Migration 30

• Why would I migrate my site?
• What is website migration?
• Can I move to a new domain or URL using BlogVault?
• Can I move to a new web host using BlogVault?
• Can I use BlogVault to copy my site from my staging setup to the production deployment?

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Staging 27

• Why would I stage my site?
• What is website staging?
• Can I stage any backup version?
• Where is the staging site located?
• Is my staging site password protected?

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Merge 7

• What is Website Merging?
• Why would I Merge my site?
• Can we push database selectively and skip WooCommerce transactions?
• Can I check the differences between staged site and my actual site before merging?
• Can I merge even large sites?

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Scan 18

• Does MalCare scan all the files on my website?
• Does MalCare scan my website's database?
• What are skipped files?
• What are skipped tables?
• How many times does MalCare auto-scan a website?

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Clean 23

• Will your software remove only the infected code from the files and then let the clean file(s) stay on the server?
• How do I report a hack or malware in my site?
• Are clean ups automatic?
• How does the unlimited cleanup policy work?
• Do you offer one-time cleanup?

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Protect 27

• Can I protect multiple websites?
• When is captcha protection enabled?
• Why does my site need login protection?
• Can I expect any down time?
• What do I have to do to activate the protection?

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Download Backups 5

• Why would I download backups?
• How do I get a copy of a specific file?
• When I download backups to my computer, am I pulling the backup from a BlogVault server or my own?
• Can I have all backups sync to my Google Drive and not Dropbox?
• Where can I download my backups to?

Upload Backups to Dropbox 3

• Will BlogVault allow me to save a backup to Dropbox?
• Does BlogVault upload the backup to Dropbox automatically every day?
• Where is the backup file stored in Dropbox?

Amazon S3 3

• Do I need an Amazon AWS or Amazon S3 account to store my backups?
• How much storage space is allocated for my website?
• Do I have to pay extra to get more storage space?

Web hosts 2

• How do I know BlogVault works on my site’s web host?
• Does BlogVault work with all hosting providers?

Manage Clients and Team 11

• Can I manage my BlogVault Dashboard users?
• What is the difference between Clients and Team users?
• Who is the Administrator?
• Who is the Editor?
• Who is the Author?

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Manage Plugin 11

• Can I disable the backup operations whenever I want?
• Can I add new plugins or themes directly?
• What can I do when I notice suspicious malware on my website?
• Can I look for specific sites on my BlogVault dashboard?
• Will I be able to access BlogVault dashboard even when my site is down?

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Manage Site 8

• Can I add new plugins or themes directly?
• Can I check active plugins or themes directly?
• Can I update plugins or themes directly?
• Can I activate or deactivate plugins or themes directly?
• Can I see which plugins or themes need to be updated?

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Website Reports 14

• What are Website Reports?
• What can I do with the reports?
• How many reports can I access?
• Where will I receive my website reports?
• In what format will I receive my website reports?

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FTP 7

• I don’t have my FTP details. What do I do?
• Are my FTP details stored anywhere?
• Where are my FTP details processed?
• Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”
• Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”

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Multisite and Subsite 9

• Does BlogVault work with Multisite WordPress (WPMU)?
• Is each site treated as a separate site or is the entire install considered one site?
• Is each site treated as a separate license for Multisite WordPress?
• Is it possible to back up or restore a single site in a multisite environment?
• Can I migrate to a multisite network with BlogVault?

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Support 6

• Can I talk directly to the Support team?
• Do you work every day?
• Do I need to pay for support and help?
• How can I submit a feature request?
• Do you have a support ticketing system?

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Licenses and Legalities 3

• Can I install BlogVault on my clients’ sites?
• Are there coupons available for discounted upgrades?
• Is BlogVault GPL compliant?

BlogVault Pricing 19

• What about a free plan?
• How does the 7-day free trial work?
• How do I activate the 7 days free trial after creating the subscription?
• Is there a setup fee?
• How do I pay for BlogVault monthly?

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MalCare Pricing 28

• How are the features different between plans?
• Do you have a free plan?
• Can I pay monthly?
• How do I purchase MalCare?
• What types of payment do you accept?

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Affiliate 18

• Does BlogVault have an Affiliate Program?
• How does the Affiliate Program work?
• How much and for how long do our Affiliates earn commissions?
• How will the Affiliate get paid?
• Can I negotiate acquisition rates with BlogVault?

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Issue Trace Engineer Escalation 0