How does the unlimited cleanup policy work?

A situation may occur where your site is being repeatedly infected. In such events, there is no limit to the number of times you can clean up a hacked website. 

But if the situation persists, then cleaning up the site, again and again, will not solve the problem. In such cases, you can contact us and we will help improve your security posture. We’d ask you to take proactive measures based on the recommendation of the Support team. We reserve the right to refuse service until appropriate actions are taken from your end. In cases like this, we also reserve the right to deny refund or cancellation of the account.