Clean
Yes, MalCare wil only remove the infected code from the files and the clean files will stay on the server.
Fri, 21 Sep, 2018 at 6:52 PM
Please contact us and we will get back to you ASAP.
Fri, 21 Sep, 2018 at 6:52 PM
MalCare’s clean up process is automatic. Our uniquely developed system makes the process easy and without the need of a human intervention. Kindly have a lo...
Fri, 21 Sep, 2018 at 6:52 PM
A situation may occur where your site is being repeatedly infected. In such events, there is no limit to the number of times you can clean up a hacked websi...
Fri, 21 Sep, 2018 at 6:54 PM
Unfortunately, we don’t offer one-time cleanup at the moment. But, it’s a feature we are working on and will be enabling soon.
Fri, 21 Sep, 2018 at 6:54 PM
No, we do not delete files. As far as it’s possible, we avoid deleting files which are a part of WordPress and the website. We also take extra precautions t...
Fri, 21 Sep, 2018 at 6:54 PM
We do our very best to keep any of your site’s functionality from failing. In instances when your site’s functionalities fail, we urge you reach out to our ...
Fri, 21 Sep, 2018 at 6:56 PM
While you cannot stop an in-progress scan due to security reasons, you can, however, cancel the cleanup activity once it has started by simply clicking the ...
Fri, 21 Sep, 2018 at 6:56 PM
You will need to wait for at least 30 minutes. And only after that can you scan your site again.
Fri, 21 Sep, 2018 at 7:01 PM
Yes, we will clean your website if it’s currently hacked. Please take a look at our guide on cleaning a hacked website.
Fri, 21 Sep, 2018 at 7:01 PM