What do I need to clean my website?

In order to begin the cleanup process, we need access to your server and its associated files.
We get this access in the form of FTP, SFTP, or SSH access to your server. FTP stands for File Transfer Protocol, sFTP for Secure File Transfer Protocol, and SSH for Secure Shell. These are connection protocol mechanisms that allow us to log into servers to edit/add/remove files.
These connection protocols allow us to log into your websites, specifically the server, and perform the remediation process. If you for some reason are unfamiliar with these protocols, don’t worry, our team of analysts is prepared to assist you in the process. To do so, you’ll need to be willing to share access information to your hosting account.

We covered how to clean a website here. Here’s a guide on how to find FTP credentials and another guide on how to locate a folder where WordPress is installed.