Our Emergency malware removal plan is for websites that are offline or blocked. If the user is not able to install MalCare plugin to the website, then our engineers will have to manually remove the hack and then install the plugin. This takes 4-6 hours and is done on a high priority basis. Our Personal plan is for websites that you can still install the MalCare plugin on. This way MalCare can be activated on your website and we can secure your site.