Clean
You can send an email to the support team on support@malcare.com and notify our team regarding this. Our engineers intervene to further investigate the file...
Fri, 21 Sep, 2018 at 7:01 PM
Rest assured. MalCare does not leave any files behind on your website.
Fri, 21 Sep, 2018 at 7:02 PM
Both. Normally the hacks are cleaned automatically but there are instances where a hack that is more complex, or is present in sensitive locations of a webs...
Fri, 21 Sep, 2018 at 7:11 PM
We back up the entire site – every file, and database on your website.
Fri, 21 Sep, 2018 at 7:12 PM
You can send an email to the support team on support@malcare.com and notify our team regarding this. Our engineers intervene to further investigate the file...
Fri, 21 Sep, 2018 at 7:12 PM
With MalCare you can clean your websites as many times as you want, given that a hack has been detected.
Fri, 21 Sep, 2018 at 7:14 PM
Yes, you can add multiple sites to MalCare dashboard and clean them one by one.
Fri, 21 Sep, 2018 at 7:14 PM
Yes. If the file is not a part of WordPress and the entire file is infected, then we will remove the entire file from your website.
Wed, 3 Oct, 2018 at 3:49 PM
In order to begin the cleanup process, we need access to your server and its associated files. We get this access in the form of FTP, SFTP, or SSH access to...
Fri, 21 Sep, 2018 at 7:17 PM
It takes us 4-6 hours to clean your website.
Fri, 21 Sep, 2018 at 7:18 PM